Publications and other information

Page last updated: 12 October 2016


Annual Report 2015 - 16


The Aged Care Pricing Commissioner’s Annual Report 2015 – 16 includes information required to be reported under the Aged Care Act 1997, and other aspects of the Commissioner’s operations.
Aged Care Pricing Commissioner Annual Report 2015-16 (PDF 435 KB)
Aged Care Pricing Commissioner Annual Report 2015-16 (Word 230 KB)

Annual Report 2014 - 15


The Aged Care Pricing Commissioner’s Annual Report 2014 – 15 includes information required to be reported under the Aged Care Act 1997, and other aspects of the Commissioner’s operations.
Aged Care Pricing Commissioner Annual Report 2014-15 (PDF 506 KB)
Aged Care Pricing Commissioner Annual Report 2014-15 (Word 114 KB)

Annual Report 2013 - 14


The Aged Care Pricing Commissioner’s Annual Report 2013 – 2014 includes information required to be reported under the Aged Care Act 1997, and other aspects of the Commissioner’s operations.
Aged Care Pricing Commissioner Annual Report 2013-14 (PDF 457 KB)
Aged Care Pricing Commissioner Annual Report 2013-14 (Word 111 KB)

Access to information


Australian Government agencies which are subject to the Freedom of Information Act 1982 (“the FOI Act”) are required to publish certain information on their websites as part of an Information Publication Scheme (IPS).

Information we publish


The Office of the Aged Care Pricing Commissioner makes a range of information available for public access, including information required to be provided under the Aged Care Act 1997 which is contained in the Commissioner’s Annual Report, documents relating to the assessment of applications for accommodation payments that are higher than the maximum amount determined by the Minister, and documents relating to the assessment of applications for increases in Extra Service fees.

Requesting information or documents


Requests can be dealt with informally. You can make an enquiry by email on acpcenquiries@acpc.gov.au, by calling 1300 550 970 or by writing to the Office of the Aged Care Pricing Commissioner, Locked Bag 5, Haymarket NSW 1240.

You can also formally request access under the FOI Act to documents we hold.

Freedom of information requests


The FOI Act gives any person the right to:
  • access copies of documents (except exempt documents) we hold
  • ask for information we hold about you to be changed or annotated if it is incomplete, out of date, incorrect or misleading, and
  • seek a review of our decision not to allow you access to a document or not to amend your personal record.

You can ask to see any document that we hold. We can refuse access to some documents, or parts of documents that are exempt. Exempt documents may include those relating to national security, documents containing material obtained in confidence and Cabinet documents, or other matters set out in the FOI Act.

How to make an FOI request


Your request must:
  • be in writing;
  • state that the request is an application for the purposes of the FOI Act;
  • provide information about the document(s) you wish to access so that we can process your request; and
  • provide an address for reply.

You can send your request:

By post to:

FOI Contact Officer

Office of the Aged Care Pricing Commissioner

Locked Bag 5

Haymarket NSW 1240

By email to:

acpcenquiries@acpc.gov.au

If you are making an FOI request on behalf of another person, you need to provide a specific, written authority from that person to send copies of documents to you or to allow you to inspect copies of documents containing information about the other person.

If you require assistance with your request, please contact the FOI Contact Officer on 1300 550 970 or by email at acpcenquiries@acpc.gov.au

Fees and charges


There is no application fee for an FOI request.

There are no processing charges for requests for access to documents containing only personal information about you. However, processing charges may apply to other requests.

The most common charges are:
Common charges for FOI requests
Activity item Charge
Search and retrieval: time we spend searching for or retrieving a document $15.00 per hour
Decision making:time we spend in deciding to grant or refuse a request, including examining documents, consulting with other parties, and making deletions
First five hours: Nil
Subsequent hours: $20 per hour
Photocopy: $0.10 per page
Inspection:supervision by an agency officer of your inspection of documents or hearing or viewing an audio or visual recording at our premises $6.25 per half hour (or part thereof)
Delivery: posting or delivering a copy of a document at your request Cost of postage or delivery

You can ask for the charge to be waived or reduced for any reason, including financial hardship or on the grounds of public interest. If you do so, you should explain your reasons and you may need to provide some evidence.

What you can expect from us


We will tell you within 14 days that we have received your request. We will also give you an estimate of the charges that apply to your request. We will give you our decision within 30 days unless that time has been extended. If a document contains information about a third party, we will need to consult them and may need to extend the time to give you our decision by another 30 days. We may also seek your agreement to extend the time by up to 30 days if your request is complex.

If you disagree with our decision


When we have made a decision about your FOI request, we will send you a letter explaining our decision and your review and appeal rights.

You can ask for the following decisions to be reviewed:
  • if we refuse to give you access to all or part of a document or if we defer giving you access
  • if we impose a charge
  • if we refuse to change or annotate information about you that you claim is incomplete, incorrect, out of date or misleading.
A third party who disagrees with our decision to give you documents that contain information about them can also ask for our decision to be reviewed.

Internal review


You can request in writing that we reconsider our decision through an internal review. An internal review will be conducted by another officer in our agency. We will advise you of our new decision within 30 days of receiving your request.

Information Commissioner review


You can ask the Australian Information Commissioner to review our original decision or our decision on internal review within 60 days of the date of decision (or 30 days after you are notified if you are an affected third party). The Information Commissioner can affirm or vary the decision or substitute a new decision. The Information Commissioner may decide not to conduct a review in certain circumstances. More information is available from the Office of the Australian Information Commissioner (OAIC).

Complaints


If you are unhappy with the way we have handled your request, you can complain to the Australian Information Commissioner who may investigate our actions. More information is available from the OAIC. The Commonwealth Ombudsman can also investigate complaints about our actions. However, the Commonwealth Ombudsman and the Information Commissioner will consult to avoid the same matter being investigated twice.

Personal information – current and former agency employees


Current and former agency employees can obtain access to their employment record.

Section 15A of the FOI Act requires you to use this procedure before making a request under the FOI Act. You may make an FOI request after 30 days if you are not satisfied with our response.

Information Publication Scheme


As required by the FOI Act, we have an Information Publication Scheme entry that provides information on the Commissioner’s functions, annual reports, consultation arrangements, FOI contact, information we routinely release following FOI requests and information we routinely provide to Parliament.

FOI disclosure log


Our FOI disclosure log lists information we have released in response to requests made under the FOI Act.